UPM organises contacts into folder-based phonebooks, either national or control room-specific. Visibility permissions are set per location or per user: national phonebooks can be shared by control-room location, while local phonebooks by individual access ID. Drag-and-drop management and up to three folder levels make structuring large directories practical.

UPM configures dedicated hotlines and incoming lines per control Room using assigned number blocks, allowing users to set source/destination numbers, labels, colors, ringtones, and which users receive each line.

UPM provides a 36-button quick-access panel where users can assign numbers, hotlines, and folder shortcuts. It supports multi-page folder layouts, drag-and-drop arrangement, and folder sharing across users.

UPM enables forward buttons that reroute hotline and incoming line calls to alternate numbers, and supports grouping so dispatchers can activate multiple forwards with a single press.

UPM customises per-user console settings such as ringtone, speaker/headset/alarm volumes, mute time, and radio line, and offers a “Copy Configuration” option to clone setups between users.

UPM stages configuration changes through a Release step (which locks edits during review), then deploys them via Import, either immediately or on a schedule, without disrupting active MCCS-client users.

UPM registers phone numbers that should be labeled (display-only, not dialable) during incoming calls, managed via the same drag-and-drop interface as phonebooks.