MCCS Call Recording & Playback
Reliable voice recording and playback for mission-critical industries
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Introducing MCCS Call Recording and Playback
RideOnTrack offers a user-friendly call recording and playback application. This software suite is highly customisable and provides high-quality voice recording. It also comes with powerful search functions for easy access to recorded calls. The application seamlessly integrates with existing telephony and operational systems. It has built-in redundancy and multi-server synchronisation, guaranteeing that no recordings are lost.
Media player features
User interface
Audio visualiser
Permission management
Search function
File management
Content moderation
Easy-to-use web interface
The application offers a user-friendly web interface that makes it easy to navigate and access recorded files. The main page of the application has a simple layout consisting of four sections: administrator actions, source selection, media player, and recording table. With this streamlined design, users can quickly and efficiently find and play recordings.
Visualise audio waveforms for easy playback
With this feature, users can easily navigate through the recording and locate specific sections they need to review or analyse. The waveform display provides a clear visualisation of the recording, enabling users to identify changes in sound intensity or frequency. This increases productivity by saving time and effort.
Ensure regulatory compliance
The application offers robust user and permission management features that enable administrators to create, modify, and delete users and user groups. It also allows administrators to assign specific permissions. The application includes a logbook feature that tracks user activity, such as recording, playbacks, and downloads.
Effortlessly find the right recordings
The application comes equipped with various filters and a powerful search function that allows users to easily locate specific recordings based on parameters such as time, user and groups, or metadata.
Find, play, and extract recordings
The application offers a download feature that allows authorised users to download one or more selected files at a time. Several recordings are automatically bundled into a single .zip file during the download process. The “Show Selected” view allows users to isolate their current selection from the full list, making it easy to check exactly which recordings will be downloaded before confirming. The application also displays relevant meta-data to facilitate the search for specific recordings or incidents. Users can flag recordings for future reference, and the application can be configured to automatically delete recordings after a designated time period.
Content moderation with censoring functionality
The software features an integrated censoring function, enabling users to select and flag one or multiple specific segments within a single recording for censorship. Once censored, the user can then download the edited clip, providing a streamlined process for managing sensitive content
Voice recording features
High-quality audio
RideOnTrack’s voice recording software offers high-quality audio capture with minimal data usage. It utilizes the G.711 codec for RTP streams over UDP, ensuring clear voice recordings below 100kbps.
Standalone or Integrated Configuration
The software can be used as a standalone, or as an integration with RideOnTrack’s MCCS dispatching software suite. When integrated, the MCCS dispatch client can perform the recording.
Redundancy and Multi-Server Synchronisation
The software incorporates built-in redundancy and multi-server synchronisation mechanisms, guaranteeing the preservation of all audio files without any risk of loss or omission.
Customisation and Integration
The voice recording software suite is highly customisable to fit your operational workflow and can easily integrate with existing telephony systems and other operational systems.
Benefits
Easy-to-use
The media player offers an intuitive and user-friendly interface that incorporates a tried and tested web design, enabling effortless navigation. The interface adapts to how you work, with a collapsible sidebar, multiple application-overview layouts, and light/dark mode support. It also provides multi-language support to enhance accessibility for users.
Quick to deploy
The Call Recording and Playback application works with standard server infrastructure and widely accepted networking protocols, ensuring a quick and straightforward installation process. It allows for the flexibility to deploy the voice recording and playback application on separate servers.
Secure and private
The voice recording and playback application prioritises data security by encrypting all audio files during transmission and storage. User access is effectively managed through a comprehensive system for managing users and permissions. This system allows specific permissions to be assigned to each user group, down to the level of individual capabilities such as creating, editing or deleting users. Every action is automatically logged in a full audit trail. The application employs Secure RTP transfer (SRTP) to enhance the security of data transfer.
Scalable Architecture
The Voice Recording and Playback Application is designed with scalability in mind. Its architecture supports multiple redundant servers and has the capability to handle a significant volume of concurrent recordings. The application is equipped to manage hundreds of thousands of recordings on a daily basis.
Versatile across industries
The software demonstrates adaptability to cater to the requirements of diverse mission-critical industries such as public transport, public safety, heavy industries, and maritime organisations. It offers easy customisation options to accommodate customer-specific adaptations. The system can operate on designated hardware or utilise existing infrastructure.
Reliable and robust
The system is designed with a focus on reliability and call stability, ensuring uninterrupted performance. It can easily and efficiently manage calls that span several hours.
Compliance
News
RideOnTrack’s Mission to Greece
RideOnTrack is attending one of the world’s largest maritime trade fair in Athens, Greece.
Read more
Successful participation at the 10th ETSI MCX Plugtests
RideOnTrack’s MCX technology stack successfully completed interoperability tests at the 10th ETSI MCX Plugtests.
Read more
RideOnTrack and BIS|Econocom partnership for fully integrated control rooms
RideOnTrack proudly announces a new partnership with BIS|Econocom. This partnership will allow us to offer end-to-end control room solutions.
Read more RideOnTrack’s Mission to Greece
RideOnTrack is attending one of the world’s largest maritime trade fair in Athens, Greece.
Read more Successful participation at the 10th ETSI MCX Plugtests
RideOnTrack’s MCX technology stack successfully completed interoperability tests at the 10th ETSI MCX Plugtests.
Read more RideOnTrack and BIS|Econocom partnership for fully integrated control rooms
RideOnTrack proudly announces a new partnership with BIS|Econocom. This partnership will allow us to offer end-to-end control room solutions.
Read more